Collector’s Gems

You’ll receive a confirmation email shortly after your order is submitted. Please allow a few minutes for it to arrive, and check your spam or promotions folder if you don’t see it. If no email arrives within an hour, reach out and we’ll confirm your order manually.

If your order has not yet been fulfilled, we can update your shipping address. Contact us as soon as possible with your order number and the corrected address. Once an order has shipped, we’re unable to redirect it.

Yes, we ship worldwide using trusted international carriers. Import duties, customs fees, and local taxes are the responsibility of the buyer and may vary depending on your country’s regulations.

Most orders are processed and shipped within 1–3 business days, though processing can occasionally take up to 10 days, and longer during peak holiday periods. Once your package is handed to the carrier, delivery typically follows their published timelines. Please note that we cannot be held responsible for carrier delays.

Yes. Tracking information will be provided once your order has been shipped. Please allow some time for tracking updates to appear after the parcel has been accepted by the carrier.

We accept all major credit and debit cards along with the standard secure checkout options available at our store. All transactions are processed securely.

For select higher-value pieces we may be able to arrange a short hold or payment plan. Reach out about the specific item and we’ll let you know what we can offer.